Terms of service

Please take note that by visiting and using our website and purchasing from us, you are accepting and consenting to our Terms & Conditions.

ORDER & PAYMENT

All prices stated on our website are in EUR.
We accept VISA, MasterCard, CASH and PayPal payments.

For bank transfer option, payments can be made in Indonesian Rupiah, Please contact us for further information to info@samapura.shop

Our site is fully secure, your card details are never visible to another person.

SHIPPING & DELIVERY

All domestic shipping is fulfilled by CORREOS, UPS, SEUR. 
For International orders please contact us. 

Free delivery on orders over 100 Eur - applies to Standard Shipping only.
We aim to process and dispatch all regular orders within 1-2 working days from the receipt of your order confirmation and payment.

Once an order is dispatched you will receive a notification email with a tracking number.

View full shipping information here

HOW YOUR ORDER WILL ARRIVE?

Your order will be dispatched in an unbranded external box/envelope.
Jewelry is packaged in a branded Samapura pouch.

 

RETURN + EXCHANGE

We are sure that you will love your piece of handmade gemstone jewellery. But if for some reason you are not completely satisfied with your purchase, we are more than happy to offer an exchange or refund.

For any purchased item/s through one of our stockists, you will need to go directly through them when exchanging or returning items.

Samapura Jewelry does not accept any responsibility for any items lost, stolen or damaged in transit. These responsibilities are those of the customer

View full RETURNS + EXCHANGE information here

FAULTY ITEMS

Items are classified as faulty if there is a handcrafting fault. Faulty items will only be accepted for return if the goods have been delivered to the customer damaged. All items that are returned as faulty will be assessed by Samapura Jewelry, and any item displaying damage that is deemed to be a direct result of fair wear or accidental damage will not be accepted as faulty. 

If you would like to exchange a faulty item, please note that we can only replace it for the same product, subject to availability.

COLOUR ACCURACY

Each Samapura Jewelry item is handcrafted with love and care. Every piece will have a slight difference because of the hand made process. We are using natural gemstone, this will make every piece differ in color.

We tried to display the colours of our products as accurately as possible. Colours may appear differently due to the calibration of your computer monitor.

CONTENT

Our website contains material, such as software, text, graphics, images, designs, sound recordings, audiovisual works, and other material provided by, to or on behalf of Samapura Jewelry (collectively referred to as the “Content”).

You must not otherwise reproduce, transmit (including broadcast), communicate, adapt, distribute, sell, modify or publish or otherwise use any of the material on a website, including audio and video excerpts, except as permitted by statute or with our prior written consent. 

For content and social media enquiries, please contact us at info@samapura.shop

PRIVACY POLICY

We respect your right to privacy. We will not share or disclose your personal information with anyone else. We may use your contact information to notify you about new products, features or special promotions.

All personal information and contact details will be protected. 

QUESTIONS AND FEEDBACK

If you have any inquiries or feedback,please do not hesitate to contact us at info@samapura.shop